Object Reference not set to an instance of an object in the Analysis module in ALM

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  • Object Reference not set to an instance of an object in the Analysis module in ALM
Question ID: 108407
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Hello. We recently upgrade our ALM to version 12.55, and we are now receiving the error "Object Reference not set to an instance of an object" when trying to view the 'Configuration' tab for reports available in the 'Analysis View' module.

Steps to Reproduce the issue:

1. Login to HP ALM/QC (any domain, any project)
2. Select the Dashboard menu item from the left navigation
3. Click the Analysis View
4. Select the Analysis Menu
5. Expand of the folders (i.e. Defect Analysis Menu)
6. Right-click on any of the defect reports
7. Select copy from shortcut menu
8. Click the Analysis View
9. Create a "new" folder Private folder
10. Right-click on the new folder
11. Select paste from the shortcut menu
12. Highlight the pasted item in the "new" folder
13. Select the "Configuration" tab
14. An error message box displays "Object Reference not set to an instance of an object"

I appreciate any information you can provide. Thanks!

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Posted by (Questions: 217, Answers: 21)
Asked on May 16, 2018 9:13 pm
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Answers (1)
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Hello. I have seen an issue such as this occur after a recent upgrade, and it was was resolved by running a Verify and Repair on the affected project. To run the Verify, you will need to access Site Admin and select the project in the left project list. Right-click on the affected project, hover over 'Maintain Project' and select 'Verify Project' from the menu that displays. In the 'Verify Project' window, click the 'Verify Project' button in the bottom left corner. Once the Verify process has completed, click the 'Export Log' button and save the file to your desktop and close the 'Verify Report' window.

Before running the Repair on the affected project, there are a couple of things I would like to make you aware of. First, I suggest that you make a backup copy of the projects repository folder in case any unforeseen issue occurs (Default location - C:ProgramDataHPALMrepositoryqcDOMAINProject_Name). After the Repair process has completed, you can delete the project repository backup folder to save space on your server's hard drive. Second, the Repair process requires you to deactivate the project, so you will need to make any active users aware of the short window of downtime until the Repair process is complete. While in Site Admin, select the affected project once again and right-click on it. hover over 'Maintain Project' and select 'Repair Project' from the menu that displays. In the 'Repair Project' window, click the 'Repair Project' button in the bottom left corner. Once the Repair process has completed, click the 'Export Log' button and save the file to your desktop and close the 'Repair Report' window. The project will be re-activated automatically. After you have completed the Verify / Repair process, I would like for you to retest to see if the issue still occurs.

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Posted by (Questions: 2, Answers: 278)
Answered on May 16, 2018 9:13 pm