Octane search not working

Question ID: 108532
0
0

In Octane we are unable to search we are getting the following in the logs:

Case Description: business_error: false
correlation_id: y8nqo7n2ydwdwuj4k8ekw63j0
description: Search engine error
description_translated: Search engine error
details: Search engine error
error_code: platform.general_error
message: An error occurred when loading data.
properties: [object Object]
title: Search engine error
toString: function a(){return o(this)}
state: platform-tree-module-product-overview-details-features-in-pa-grid
version: 12.55.17.164
url: http://OctaneServer:8080/ui/?p=1001/1004#/product-overview/hierarchy/features-in-pa?selectedEntities=%5B%221003%22%5D
application mode: application
shared space: 1001
workspace: 1004

Marked as spam
Posted by (Questions: 92, Answers: 4)
Asked on July 26, 2018 3:01 pm
14 views
Answers (1)
0
Private answer

More than likely if your elastic search is available it could need to have the indexes cleared, ask your support engineer about KM02901341 which has a procedure to clear these indexes.

Marked as spam
Posted by (Questions: 0, Answers: 340)
Answered on July 26, 2018 3:02 pm