Hello, We have discovered that when we are trying to create a new defect from any module the "Bug_New" action is triggered several times. We are on ALM 12.55 and have never had this issue before. Is this a known issue or is there a known bug relating to this issue? Thanks, HomerJ

Hello, We have numerous users reporting problems launching the ALM client when Office 365 is installed. They are not able to open due to this error: "Unable to cast COM object of type 'System_ComObject' to interface type Microsoft.Office.Uc.UCOfficeIntegration" We have searched and found a w...

Hello, We are wanting to visit the possibility of creating an MSI to deploy the ALM client to our end users, however the links we found to it within the ALM main settings aren't working correctly. Where can we get the generator? Thanks, HomerJ

We are unable to uninstall the AutoPass License Server software from Windows Server 2016. When trying to uninstall from either Control Panel or running C:\\Program Files\\autopass\\apls\\Change AutoPass License Server 10.7.0.exe from a command line, we receive the following errors: ![alt text][1] ![...

Hello, We would like to package the add-ins and push them out to the needed clients but we are finding that when we do this the end users still must accept the install and complete it upon opening those applications after the package is pushed to their systems. Is there a way to silent install these...

Hello. We recently upgraded our ALM from v12.55 to v12.60, and Sprinter from v14.01 to v14.51, and the test steps are no longer capturing steps automatically when using the Step Capture feature. It isn't populating the test steps with the actions performed by the user.

Hello, I am receiving the above specified error (javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed:") within our ALM 12.60 instance after the upgrade from a prior ALM 11.52 instance. Is there a recommended fix for this issue or is this a kn...

Hi, How do I find out the current license level I have installed in ALM. I have been reading about the differences in functionality granted by the difference license levels, but having recently taken over the administrative duties I have been trying to assess what we have and if something more of le...

Hello, We are experiencing an issue since our recent upgrade to ALM 12.55 from a previous versions. We were previously able to open a graph and change the name and save as a new graph, however since the upgrade we are no longer able to perform this functionality. Is this a known issue, are we doing ...