QC10 Automail not being generated for defects created

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  • QC10 Automail not being generated for defects created
Question ID: 104647
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Currently, defect emails rules are set to where an email should be sent to the individual when the Assigned and Status changes. But individuals are complaining that they are not getting emails when the defect is assigned to them.

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Posted by (Questions: 372, Answers: 39)
Asked on October 15, 2012 2:34 pm
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Answers (1)
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Open your Automail settings in Project Customization (Tools -> Customize-> Automail). Based on your description, you should see 'Assigned To' and 'Status' fields selected under ''Mail On Change Of:'' in your Fields tab.

Now select the Condition tab. Make sure ''All Defects'' is enabled for both your ''Detected By'' and ''Assigned To'' user groups. This will trigger the Automail to send to the user who created the defect as well as the user who was assigned to the defect.

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Posted by (Questions: 0, Answers: 720)
Answered on October 15, 2012 2:36 pm
Thanks! Forgot to check ''All Defects.'' Works great now!
( at October 15, 2012 2:37 pm)