QC/ALM Automail not working

Question ID: 104849
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We would like QC to auto-email a few people when a new Defect is created or modified. Email is working in QC because we can go to the defect and manually send via email, its just the auto routing that is not working. I have tried adjusting the settings have not had any luck in resolving the issue on my own.

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Posted by (Questions: 372, Answers: 39)
Asked on February 11, 2013 3:12 pm
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Answers (3)
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Private answer

Double-check the following:

1) In Site Admin -> Site Projects, verify ''Send Mail Automatically'' is checked in your project's ''Project Details'' tab.

2) In Site Admin, expand your project's database tables, then navigate to the `DATACONST` table. Make sure you have a `FROM_EMAIL_ADDRESS` parameter with an appropriate/valid email address. If you need to add one, execute the following SQL (replacing `someone@yourcompany.com` with the valid email address):

INSERT INTO DATACONST VALUES ('FROM_EMAIL_ADDRESS', 'someone@yourcompany.com')

*If there's already a `FROM_EMAIL_ADDRESS` parameter, but you need to change the value, run an `UPDATE` instead:

UPDATE DATACONST SET DC_VALUE = 'someone@yourcompany.com' WHERE DC_CONST_NAME = 'FROM_EMAIL_ADDRESS'

3) In Site Admin -> Site Configuration, make sure your `MAIL_INTERVAL` site parameter's value is set to at least 10, which is the minimum QC will allow.

4) In QC, log into your project and go to Project Customization (Tools -> Customize) to verify the selected Defect Fields, users, and filter conditions in the Automail section.

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Posted by (Questions: 0, Answers: 720)
Answered on February 11, 2013 3:15 pm
D'oh! Forgot to check ''Send Mail Automatically'' on for my project. Working now! Thanks!!
( at February 11, 2013 3:16 pm)
Thanks for the reminder. It turned out to be the autoemail box not being checked for me as well!! HomerJ
( at May 22, 2013 4:28 pm)
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I tried the above steps and the automail still will not work. But here is a little twist. Automail works for projects where it worked before in previous versions (current version 11) and for any new project created from a project where automail works. But I cannot get automail to work for any project that was created by the empty DB. I can send e-mail manually by selecting the mail icon in the defects.

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Posted by (Questions: 0, Answers: 2)
Answered on February 13, 2013 6:48 pm
What are your Project Customization Automail condition settings?
( at February 14, 2013 2:05 pm)
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Thoughtful answer - Incidentally if people need to fill out a CA CHHS MC 210 , my husband saw a sample version here https://goo.gl/lmA31q.

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Posted by (Questions: 0, Answers: 1)
Answered on April 14, 2016 9:36 am