QTP Result Viewer crash

Question ID: 105475
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QTP Result Viewer crashes every time I open it, whether from within QTP or from the stand alone. No error message is given. I can also not get QTP to generate product information.

QTP is installed on a VirtualBox 4 VM with 4 GB RAM

Any ideas?

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Posted by (Questions: 338, Answers: 20)
Asked on July 10, 2014 1:45 pm
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I had that happen running on a VirtualBox VM. There was an update to VB4.1.20 that I accepted. This version has 3D acceleration capabilities and apparently there is some issue with the drivers that it installs (see [this article][1] and search on wined3dwddm-x86.dll to find what clued me in on what the problem was. I found an error mentioning wined3dwddm-x86.dll in the event viewer.)

Try unchecking the 3D Acceleration setting and restart the VM.

[1]: https://forums.virtualbox.org/viewtopic.php?f=1&t=49642&start=15

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Posted by (Questions: 16, Answers: 748)
Answered on July 10, 2014 1:48 pm
Bingo! That did the trick! I looked in my Event Viewer and found that same error. THANKS!
( at July 10, 2014 1:49 pm)