QTP takes 15+ minutes to start

Question ID: 104728
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I have PC takes 15+ minutes for QTP to open for the first time after the PC has been restarted. After it has been started up once, if it is closed any following opening of QTP doesnt take nearly as long. Any thoughts as to what can be done to resolve this?

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Posted by (Questions: 45, Answers: 1)
Asked on November 30, 2012 8:48 am
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Recommend

- Run repair on QTP See
[http://eyeontesting.cosm/questions/1103/repair-qtp-11-with-out-media][1]
- Clear Local user cache See
[http://eyeontesting.com/questions/660/qtp-is-working-very-slow-in-my-machine][2]

If the above does not work I have seen where third party tools have restricted QTP from running. Recommend booting in Safe mode to see if that helps in start up speed of QTP.

IF the time QTP startups in Safe mode is improved over normal mode, I think the issue is related to something that runs during Start up. I normally lean on Antivirus because I have seen 90 percent of the time it to be the problem. AV admin sometimes have to write an exception for QTP. Also most AV's do not run fully during Safe Mode.

If you do not think this issue is AV then the next step is to trouble shoot using selective startup mode of Windows until we can find the application that is causing the conflict.

Below is the process to trouble shoot start up issues from Microsoft. I would recommend running QTP after each reboot to see if start up speed improves.
[http://windows.microsoft.com/is-IS/windows7/Using-System-Configuration][3]

**To start Windows in Selective startup mode**
1. Open System Configuration by clicking the Start button , clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking System Configuration. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Click the General tab, click Selective startup, and then clear the Load system services and Load startup items check boxes.
3. Select the Load system services check box, click OK, and then click Restart.
4. If the problem occurs after restarting, do the following tasks:

**Identify the system service that's causing the problem**
1. Click the Services tab, click Disable all, select the check box for the first service that's listed, and then restart the computer. If the problem doesn't occur, then you can eliminate the first service as the cause of the problem.
2. With the first service selected, select the second service check box, and then restart the computer.
3. Repeat this process until you reproduce the problem. If you can't reproduce the problem, then you can eliminate system services as the cause of the problem. Perform the following task:
Identify the startup item that's causing the problem
4. Click the General tab, and then select the Load startup items check box.
5. Click the Startup tab, click Disable all, select the check box for the first startup item that's listed, and then restart the computer. If the problem doesn't occur, then you can eliminate the first startup item as the cause of the problem.
6. With the first startup item selected, select the second startup item check box, and then restart the computer. Repeat this process until you reproduce the problem.
For more in-depth information, go to the Microsoft website for IT professionals.
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[1]: http://eyeontesting.cosm/questions/1103/repair-qtp-11-with-out-media
[2]: http://eyeontesting.com/questions/660/qtp-is-working-very-slow-in-my-machine
[3]: http://windows.microsoft.com/is-IS/windows7/Using-System-Configuration

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Posted by (Questions: 2, Answers: 98)
Answered on November 30, 2012 9:05 am
Wow, you have trouble shot this issue before. After going thru the safe mode I found that there was an application that was causing a conflict and it was QTP competitor tool.
( at November 30, 2012 9:10 am)