Receiving errors when trying to use the ALM excel add-in

  • Questions
  • Receiving errors when trying to use the ALM excel add-in
Question ID: 108595
0
0

Hello. We are receiving errors when trying to use the ALM Excel Addin in Excel. The user was able to login successfully on a previous machine, but after upgrading to a Windows 10 machine, they are receiving the following errors. We are currently using ALM 12.50 Patch 1 with MS Office 2016. I would also like to add that in Excel, I am seeing the tabs HPE ALM and HP ALM Upload Add-ins. Can you please assist me with this issue? Thanks!

Error #1: Method ‘SetHookOnKillFocusMessage’ in type ‘HP.ALM.Analysis.ExcelAddin.Core.AddinCore’ from assembly ‘HP ALM Analysis ExcelAddin Core, Version=12.20.0.0, Culture=neutral, PublicKeyToken=792843134cf0407a’ does not have an implementation.

Error #2: Object reference not set to an instance of an object.

Marked as spam
Posted by (Questions: 217, Answers: 21)
Asked on August 17, 2018 2:13 pm
24 views
Answers (1)
0
Private answer

Hello. Since there are two ALM tabs displayed in Excel, there may be some conflict between the two add-ins that have been installed. I would like for you to uninstall one of the add-ins to see if that will resolve the issue. Make sure the add-in that you leave installed on your machine supports the versions of ALM and MS Excel that is being used on that machine. I hope this helps.

Marked as spam
Posted by (Questions: 2, Answers: 278)
Answered on August 17, 2018 2:13 pm
We uninstalled the HPE ALM add-in, and now the user is able to generate the report through excel once again. Thanks you for your help.
( at August 17, 2018 2:14 pm)