Receiving Object Reference Error on Live Analysis Graph Generation in ALM 11?

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  • Receiving Object Reference Error on Live Analysis Graph Generation in ALM 11?
Question ID: 105045
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We are receiving an object reference error when trying to create a live analysis graph.
The C:\\users\\userid\\appdata\\loca\\HP has been deleted, temp folders and temporary internet files cleared, yet the error still persists.
Are there any more steps to try or is there a specific order they should be performed within? Also, what might causes this error?

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Posted by (Questions: 340, Answers: 26)
Asked on July 3, 2013 8:11 pm
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HI,
I would first try to delete the TD_80 folder. Open a windows explorer window and type %temp% in the URL bar and hit enter, then scroll down and find the TD_80 folder and delete it (don't worry it will be recreated the next time QC/ALM is accessed.

If this doesn't help, then I would suggest getting a copy of the ALM client uninstaller and running it on your local system. When it starts up select the All option and let it run. It will delete all remnants of the client that exist on the system (and it will delete all pre-existing installations of other versions as well as their registry entries and folders.

Then restart the system and reinstall the QC/ALM client. This should resolve your errors and issues.

The error is a very generic error thrown by the system when it is having access issues to the entity trying to be accessed.

I hope this helps.
Dan

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Posted by (Questions: 0, Answers: 735)
Answered on July 3, 2013 8:17 pm
I got the uninstaller from our QC admin, and the uninstall/ reinstall worked like a charm. Thanks for the assistance.
( at July 3, 2013 8:18 pm)