Hi HomerJ,
I have encountered this in the past and an adjustment recommended by Microfocus after testing with the client found that adjusting the timeout settings within the jetty.xml files had a positive result. The following was what was recommend to be changed:
Please try the below steps:
*In ALM Server (ALL YOUR NODES if running multiple servers) Open ''jetty.xml'' file.
This is typically located in the path: ProgramDataHPALMserverconfjetty.xml
*Open the file for editing and search for ''
*If you have a value of 30000. That's measured in ms.
*Increase this to 600000, save, then bounce the ALM service''
This was a suggestion that worked for a client in the past and if the increases after multiple tries yields nor positive results you may look into the network settings with your IT department to see if there is a slow down being caused by something in the network. At least you have the server portion to use as a work around in your instance,
Hope this helps,
Dan