UFT license server not releasing license allocations
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We recently moved our Sentinel RMS License Manger to a new server on our network. We use Sentinel RMS for our UFT concurrent licenses. The service was originally installed on a physical machine, and now resides on a VM on the same network. I went through the process of registering the new machine code on HP’s website, and moving the licenses over to the new instance. I have uninstalled the Sentinel RMS service from the old server. Now, the service usually allows us to access both of our UFT licenses, but I am finding that it occassionally denies access to more than one UFT license. Logging into the server and restarting the Sentinel service solves the issue temporarily — restoring access to both UFT licenses. This cannot be explained by anything we’ve inestigated so far. I’m wondering if there’s any suggested troubleshooting or configuration we can perform. This is not an issue we ever encountered with our old license server setup.
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UFT checks in with the license server every 15 minutes to validate that the license is still available. Licenses are freed up as soon as UFT is closed ''gracefully.'' Meaning, if UFT crashes or the UFT process is killed, UFT will not get to the exit code that frees up the license; in this case, the license server should have a timeout of 15 minutes (whereby that license will then be released after 15 minutes of no communication from the client machine). Turn on license usage logging on your license server. This will show exactly when licenses are issued, rejected, and released. Create a system environment variable called LSERVOPTS on your license server machine, and make the value -l c:log.txt (or any file/location you want). You will then need to reboot the license server machine. Your license server will now log license usage. Once it captures some usage, you can open the log and it will look something like this: # Startup Sentinel RMS License Manager v8.4.0.900 Tue Mar 10 16:33:50 2015 1426019630 SUPPCLIENT1150 0 1108 Notice there are 3 numbers between the ''UnifiedFunctionalTesting v1.0'' and username columns. The *first* number shows whether a license was issued, denied, or released (Trans = transaction type). 0 means a license was issued. The *second* number shows the number of licenses in use after the current request/release (Numkeys). The *third* number shows how long, in seconds, the license was issued [only applicable after a license release] (Keylife). So, in the above usage example (using a concurrent license with only one user available in the pool): 1. A license was issued to userone on machine WIN7, and now one license is in use. It's possible the reboot of the server (after enabling logging) can help wi Marked as spam
 Posted by rickjames (Questions: 0, Answers: 771) Answered on April 28, 2015 3:17 pm
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