[From HPE online Help](http://uft-help.saas.hpe.com/en/14.00/UFT_Help/Content/Addins_Guide/Chrome_Extension_Setup.htm):

IMPORTANT:

If you have a version of the Functional Testing Agent for Google
Chrome from version 12.00 or earlier installed, you must manually
remove this extension before enabling the new version.

For the most up-to-date list of supported versions of Google
Chrome, see the Unified Functional Testing Product Availability
Matrix.

[HPE online document](http://uft-help.saas.hpe.com/en/14.00/UFT_Help/Content/Addins_Guide/Chrome_Extension_Setup.htm) has the up to date procedure and recommend following.

For best results Chrome should be installed before UFT. There are a couple options you can do.
1. Uninstall UFT Web Add in and then reinstall it.
2. Follow procedure in the UFT Install guide for manual install.
3. Follow procedure out line in HP document KM00990319
https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM00990319?lang=en&cc=us&hpappid=202392_SSO_PRO_HPE

Also, be sure to launch UFT prior to launching Chrome.