Unable to load QC Client (”Following client components were not downloaded successfully”)
Question ID: 104897
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I have a user trying to load the QC Client on their machine, but they’re receiving the following:

Following client components were not downloaded successfully:

1 . ExtensibilityAPI.dll :
[Error 2] The system cannot find the file specified.
Failed to open file for writing

…etc and bunch more like it.

I’ve tried everything I can think of, including cleaning the client components, ensuring the site is trusted, making sure it’s being installed with local admin privileges, etc.

Nothing works. Any ideas?

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Posted by (Questions: 424, Answers: 91)
Asked on March 14, 2013 6:16 pm
407 views
Answers (1)
1
Private answer

The QC Client is not supported on Windows XP 64-bit and will not install on this platform. You will need to instead install on a supported platform, such as Windows XP 32-bit, Windows 7 32-bit, or Windows 7 64-bit. Please reference this link for a full list of supported client-side environments (for v11.00, scroll down to ''HP ALM 11.00 and HP Quality Center Enterpise 11.00'' > ''Client-Side System Requirements''):

[http://www.hp.com/go/TDQC_SysReq][1]

[1]: http://www.hp.com/go/TDQC_SysReq

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Posted by (Questions: 0, Answers: 771)
Answered on March 14, 2013 6:18 pm
0
Ok, got it. Was surprised to find out they were using Windows XP 64-bit anyway...who does that?
( at March 14, 2013 6:20 pm)
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