user will receive an ‘Invalid Server Error’ if they select a certain defect – what to do?
Question ID: 108771

We have an issue where a user will receive an ‘Invalid Server Error’ if they select a certain defect. We cant edit nor can we I select it in the BUG table under Site Admin without getting the same error. Had a DBA pull comments from the BugID in the Project’s DB and it consist of HTML. What exactly do I need to tell the DBA to remove in order for us to keep the contents, but eliminate the problem with receiving the error?

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Posted by (Questions: 193, Answers: 14)
Asked on December 18, 2018 6:54 pm
Answers (1)
Private answer

It is likely an ''illegal'' character in one of the MEMO fields (Comments or Description are usually offenders).

Sometimes people copy paste bad characters as part of something from Outlook or foreign languages. Sometimes we see where in the defect the tester is actually discussing some bad characters they are having issues with in the AUT (application under testing).

Anyway, if you can isolate the Defect ID, you can either delete it from teh back-end BUG table for the project, or have the DBA help you REPLACE the Notes or Description field contents wtih something else.

I have used Notepad++ to examine the field contents -- copy contents to clipboard/paste into notepad++, then select option to show all non-printing characters and they show up as black squares. Some illegal characters we often see are EOT, EOM (CR and CR-LF are ok.)

It may be possible to delete the ''offending'' characters and replace the text, then close any user connections to the project and try again (cycle service if needed).

Another thing to try would be to replace the description text, for instance (in the Database) with VERY simple text like a short phrase to see if it clears up the issue, then you know ti was the original field contents.

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Posted by (Questions: 4, Answers: 509)
Answered on December 18, 2018 6:55 pm

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