Users in newly created group are getting permissions issues despite the check box being checked correctly

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  • Users in newly created group are getting permissions issues despite the check box being checked correctly
Question ID: 106957
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We are trying to setup automail where if a certain status is set to say "Go", that the defect detected by user is then notified. Set automail features and put a filter for that one status for tdadmin group. We had successful results.

However, users in the group that will need to use that status are not able to alter the field. Users in the group have the full update permissions for Defects, but when they try to switch status to "Go", this fails. Error is a message saying "you do not have the required permissions to execute this action."

This user group is a newly made group as the prior custom group was an upgraded group and issues where permissions when checked weren't really acting as checked. However this new group seems to be doing similar.

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Posted by (Questions: 56, Answers: 1)
Asked on July 13, 2016 1:41 pm
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Answers (2)
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Private answer

Hello,

When you created the new user group, did you use the prior existing custom group as the basis? Or did you use a default ALM group other than tdadmin?

If yes to either, then my suggestion would be to create a new group and use tdadmin as the base, and then remove permissions as needed.

Creation of a group using a custom group as base, or a lower tier than tdadmin default group often results in odd or unexpected behavior.

Try the new group based on tdadmin, whittle down the permissions and try a test with one user. If the change is good for the user, then can see if your automail is firing off as expected. At that point then add the rest of the required users to the group and delete the original group that has issues.

One other note, be sure your users are in ONE group only. Being in more than user group will help minimize a number of other unexpected behaviors and possible errors associated with user actions.

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Posted by (Questions: 1, Answers: 116)
Answered on July 13, 2016 1:46 pm
It tried a new group based off tdadmin. And took out permissions to match the group i Success! No more permissions error and the field can change. However no automail is going through for the changed field. What could be wrong now?
( at July 13, 2016 2:04 pm)
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Private answer

Have you checked the transition rules for the Status field for that user group? That's where I would start.

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Posted by (Questions: 1, Answers: 6)
Answered on July 13, 2016 1:46 pm
That is a good reply almadmin. Transition rules are a very valid place check for unexpected field behavior as a user just might not be aware of a required condition.
( at July 13, 2016 2:09 pm)