We are having issues with the Live Analysis Graph in HP ALM 12.53?

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  • We are having issues with the Live Analysis Graph in HP ALM 12.53?
Question ID: 107599
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HI,
After upgrading to ALM 12.53 version from ALM 12.01, we are having issues with the live analysis graph. When users log out and log back in the Live Analysis graphs are reset and stop working. Is there something we have done wrong during the upgrade?

Thanks in advance,
HomerJ

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Posted by (Questions: 314, Answers: 12)
Asked on April 25, 2017 12:31 am
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Hello HomerJ,
What you are experiencing sounds like a known issue documented within HP (QCCR1J92712 documents this issue). As per the HP recommendation in the QCCR:

''We have suggested customer to remove ''/'' character with some other ..say ''-'' ''

I would check that you may be using this special reserved characters within your generation and if so replace them as suggested. This is a known issue noted since the upgrade and implementation of ALM12.53.

If this recommendation does not apply to your situation, then i would recommend that you open a case with your support to address your individual situation and assist in getting a resolution to your issue.

Hope this helps,
Dan

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Posted by (Questions: 0, Answers: 709)
Answered on April 25, 2017 12:38 am
Thanks for the information and clarification. I will pass this information on to our affected users.
( at April 25, 2017 12:47 am)