We have duplicate license allocations after upgrading our ALM instance?

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  • We have duplicate license allocations after upgrading our ALM instance?
Question ID: 108761

We recently upgraded out ALM 12.20 instance to ALM 12.60 (if this make a difference). During the upgrade we upgraded the currently used qcsiteadmin schema to the new version and after the upgrade we applied the new license file provided to us for the new version. After applying the license we are seeing duplicate allocations for the amount of available seats/users than we should have. Should the license have overridden the original license and the available licenses be the same (as we have the same amount purchased but now have 2 times that amount available.

Any ideas as to if we messed something up during the upgrade or was the license not applied correctly?


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Posted by (Questions: 340, Answers: 26)
Asked on December 10, 2018 4:08 pm
Answers (1)
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Hi Homer,

It sounds like the license being compatible and not expired it accumulated the two totals between the different license (as each being a separate license it combined the available on the two and this is how the number doubled). It is not expected that the application of a new license will invalidate the old license, and only the removal or expiration of the original license will invalidate those seat allocations.

I would suggest the following:
This document: http://eyeontesting.com/questions/5511/how-to-remove-a-license-from-qcalm-v115x.html . convers the removal of licences. I would suggest removing al licenses on the system following the procedure and then adding back in only the new license.

In this post it states to remove You can remove the data from the following qcsiteadmin database/schema tables, then restart the ALM and DB services:
We used same method of upgrading in our development environment and we did not have this problem, so we have nowhere to test this but in production.

This should set the available seats to the correct amount you have legally purchased.

Hope this helps,

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Posted by (Questions: 0, Answers: 735)
Answered on December 10, 2018 4:20 pm