On both SiteScope and Load Runner, I am having issues setting up the monitoring of Windows remote server. What are the requirements?

We are currently using LR 11.52 with Windows 2008 Server R2 64-bit. Our team is trying to connect to windows resource for monitoring it for our upcoming Load Test, but it is giving me 'access denied' error. I spoke with our tech support, they said, all ports are open. Any recommendations in regards ...

I'm testing a web based application that runs completely on Windows Servers. The Web, Application, and Database system are all windows. There are a total of 7 servers. I want to apply monitors to my test scenario; however, I'm not sure what metrics will actually show what is happening to my servers ...