Double-check the following:

1) In Site Admin -> Site Projects, verify ''Send Mail Automatically'' is checked in your project's ''Project Details'' tab.

2) In Site Admin, expand your project's database tables, then navigate to the `DATACONST` table. Make sure you have a `FROM_EMAIL_ADDRESS` parameter with an appropriate/valid email address. If you need to add one, execute the following SQL (replacing `someone@yourcompany.com` with the valid email address):

INSERT INTO DATACONST VALUES ('FROM_EMAIL_ADDRESS', 'someone@yourcompany.com')

*If there's already a `FROM_EMAIL_ADDRESS` parameter, but you need to change the value, run an `UPDATE` instead:

UPDATE DATACONST SET DC_VALUE = 'someone@yourcompany.com' WHERE DC_CONST_NAME = 'FROM_EMAIL_ADDRESS'

3) In Site Admin -> Site Configuration, make sure your `MAIL_INTERVAL` site parameter's value is set to at least 10, which is the minimum QC will allow.

4) In QC, log into your project and go to Project Customization (Tools -> Customize) to verify the selected Defect Fields, users, and filter conditions in the Automail section.

I tried the above steps and the automail still will not work. But here is a little twist. Automail works for projects where it worked before in previous versions (current version 11) and for any new project created from a project where automail works. But I cannot get automail to work for any project that was created by the empty DB. I can send e-mail manually by selecting the mail icon in the defects.

Thoughtful answer - Incidentally if people need to fill out a CA CHHS MC 210 , my husband saw a sample version here https://goo.gl/lmA31q.