User cannot launch ALM Desktop Client – Main application process failed to start
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One of our users is getting the "Main application process failed to start. Contact your system administrator." error on a machine that had been working fine for years prior. Browser is IE 11. I have tried the following: 1. ALM Client Clean up tool – Extended cleanup option selected
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Try the following to see if it will work for you... 1. Try re-running the Uninstaller Save changes exiting then close IE and re-open ALM and see if it loads If this does not work... Enable the Webgate Logs relaunch ALM and look for errors in the logs. Marked as spam
 Posted by jefptman (Questions: 0, Answers: 309) Answered on November 1, 2018 12:50 am
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Follow the steps above then do the following... Go into %userprofile%appdata and removed old files under ALM client also, check that do not save encrypted pages to disk is not checked under the advanced tab in Internet Options. If do not save encrypted pages to disk is not checked the you will need to restart the workstation. Then try ALM. Sometimes system policies prevent the Uninstaller from removing older versions of files. Marked as spam
Posted by jefptman (Questions: 0, Answers: 309) Answered on November 1, 2018 12:52 am
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