Adding the Performance Center Server to the System

Question ID: 109054
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We are using Performance Center 12.60 with Windows Server 2016. We are trying to add the Performance Center server to PC Lab Management and getting a communication security error. Below the steps followed.

To define the Performance Center server:
1. Log on to Lab Management.
a. Open the Web browser and type the ALM URL: http://[<:port number>]/qcbin.

The ALM Options window opens.
b. Click Lab Management, enter the user name and password of a Site Administrator, and
click Login.

2. On the Lab Management sidebar, under Servers, select PC Servers.

3. In the Lab Management toolbar, click ALM Connection. In the ALM Connection dialog box,
enter the ALM Internal and ALM External URLs that are used by the Performance Center
server to connect to the ALM platform.

4. For each Performance Center server:
a. In the PC Servers module, click New PC Server

5.adding the new pc server and getting the following error:

"Communication Security token validation failed on the server xxxxxx …..". I can provide a
screenshot if needed. Any help would be great.

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Posted by (Questions: 138, Answers: 15)
Asked on July 23, 2019 11:04 am
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Answers
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Private answer

This error can occur if an incorrect Communication Security passphrase was provided during the initial configuration of the Performance Center Server, or if the passphrase on the ALM Platform was changed.

To solve the mismatch, update the Communication Security passphrase on the ALM Platform and on the Performance Center Server.

To reset the Communication Security passphrase on the ALM Platform:

1 Log in to Site Administration.
2 In the Site Configuration tab, update the contents of the COMMUNICATION_SECURITY_PASSPHRASE parameter.
3 Restart the HP Application Lifecycle Management service on the ALM Platform server.

To set the same Communication Security passphrase on the Performance Center Server:

1. On the machine where the Performance Center Server is installed, run the Performance Center Server Configuration Wizard:
* Start > Program Files > HP Performance Center Server > Tools > HP Performance Center Server Configuration Wizard

1. On the Communication Security page, enter the new Communication Security passphrase.

2. Click Next on all of the subsequent wizard pages and Finish to close the wizard.

After completing the above steps, retry adding the Performance Center server to Lab Management.

I hope this helps

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Posted by (Questions: 17, Answers: 241)
Answered on July 23, 2019 10:30 pm
0
Private answer

This error can occur if an incorrect Communication Security passphrase was provided during the initial configuration of the Performance Center Server, or if the passphrase on the ALM Platform was changed.

To solve the mismatch, update the Communication Security passphrase on the ALM Platform and on the Performance Center Server.

To reset the Communication Security passphrase on the ALM Platform:

1 Log in to Site Administration.
2 In the Site Configuration tab, update the contents of the COMMUNICATION_SECURITY_PASSPHRASE parameter.
3 Restart the HP Application Lifecycle Management service on the ALM Platform server.

To set the same Communication Security passphrase on the Performance Center Server:

1. On the machine where the Performance Center Server is installed, run the Performance Center Server Configuration Wizard:
* Start > Program Files > HP Performance Center Server > Tools > HP Performance Center Server Configuration Wizard

1. On the Communication Security page, enter the new Communication Security passphrase.

2. Click Next on all of the subsequent wizard pages and Finish to close the wizard.

After completing the above steps, retry adding the Performance Center server to Lab Management.

I hope this helps

Marked as spam
Posted by (Questions: 17, Answers: 241)
Answered on July 23, 2019 10:30 pm