Cannot take snapshot in Attachments

Question ID: 107553
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We use Snapshot option to take screenshots and attach in HP ALM(QC). But this option is not working when we try on a system that has Window 10 operating system. It is working fine with Windows 7 and 8.

Is this a known limitation in HP ALM? Is there a patch or fix for HP ALM 11.52 to resolve this issue?

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Posted by (Questions: 199, Answers: 1)
Asked on April 18, 2017 10:01 pm
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Here is a link from the HP Knowledge base:
https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM01057761

Basically, it says that there is a problem with IE 11 and ALM 11 and that is only to be fixed in ALM 12.50.

Here is the same issue for ALM 11.50:
https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM02178094

So, you will need to upgrade to ALM 12.50 to get the snapshot to work in Windows 10.

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Answered on April 18, 2017 10:05 pm