Micro Focus has advised that the ALM Lab Service Auto-Login feature is not supported on Windows Servers newer than 2012. If you are using Windows Server 2016 or 2019, and you are experiencing issues when running UFT tests on a logged out session on a remote host machine, then please click the link below. It will provide you with the information to resolve the connection issue. I hope this helps!

https://eyeontesting.com/answers/unable-to-run-uft-tests-remotely-when-the-user-is/#gsc.tab=0