We are upgrading our Sprinter versions on users' machines. Some machines did not have a prior version of Sprinter, but many do. Upgrading to version 12.53.
On machines without a prior install, we can do the regular install setup from the EN folder. However this does not seem to work for machines that had a prior version installed.
We use a clean utility to go about automating the uninstall of the prior version. We then try the setup from the EN folder. This gives way to an error: "Error opening installation log file. Verify that the specified log file location exists and writable".
UAC is off and admin is doing the installs.
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