Error – QCConnectivityHelp – Exception caught

Question ID: 109767
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Hello. We have a weekly test run using the Task Scheduler, and it calls a batch file from the local C drive. It populates the RDP login in UFT, the Runtime engine, physical machine and VM, respectively. If I run the tests while I am physically logged in on the RDP machine, the tests run without any problems. If I am not logged in, I am receiving the following error.

I found the following error displayed in the Event logs:

QCConnectivityHelper – Exception caught:

System.Net.WebException: The remote server returned an error: (404) Not Found.

   at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)

   at System.Net.WebClient.DownloadString(Uri address)

   at System.Net.WebClient.DownloadString(String address)

   at HP.QC.InternalIntegration.Communication.SecureWebClient.DownloadString(String baseUrl, String relativePath)

   at HP.QC.InternalIntegration.Communication.Connectivity.<>c.<DownloadString>b__5_0(IWebClient webClient, <>f__AnonymousType0`2 args)

   at HP.QC.InternalIntegration.Communication.Connectivity.<>c__DisplayClass4_0`2.<MakeRequest>b__0(IWebClient wc)

   at HP.QC.InternalIntegration.Communication.Connectivity.MakeRequest[TArg,TResult](Func`3 core, TArg arg)

   at HP.QC.InternalIntegration.Communication.Connectivity.DownloadString(String baseUrl, String relativePath)

   at HP.QC.InternalIntegration.SystemUtils.GetFileAsStrFromServer(String serverURL, ConnectivityContext connectivityContext, String fileName)

I appreciate any information that you can provide. Thanks!

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Asked on July 31, 2020 4:30 pm
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Answers (1)
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Hello. I have seen this issue, and I was able to resolve the issue by performing the following steps. Open an instance of IE as an Admin on the UFT machine and install the ALM connectivity and run the ALM client registration. After you have completed the ALM Connectivity installation, and Client registration, retest to see if the issue still occurs.

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Answered on July 31, 2020 4:31 pm