Error when loading license in Site Admin: Loading is failed – Authentication failed

Question ID: 109016
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When I try to load my license for QC in the Site Admin license tab I get an error Loading is failed – Authentication failed.

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Posted by (Questions: 89, Answers: 0)
Asked on May 1, 2019 1:59 am
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This issue can be caused by old cookies and cache in the browser. The recommendation is that you set IE to check for new versions of stored pages everytime I visit the page, clear the browser cache and history, restart the browser and then try to install the license.

I have seen a similar issue in the past where the licensing tab would not authenicate and usually the problem went away before I could get HPE/MicroFocus involved.

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Posted by (Questions: 0, Answers: 297)
Answered on May 1, 2019 2:01 am
that worked thanks
( at May 1, 2019 2:02 am)