Getting instance error when installing Autopass for the first time on my server

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  • Getting instance error when installing Autopass for the first time on my server
Question ID: 107115
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While trying to install the 64bits version of Autopass License server software on same machine, an error is displayed:

Instance Management Error.
Error while checking for instances
An error occured while trying to manage the selected instance

I was able to install UFT okay on this same machine, so I’m not sure why I’m getting this error.

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Posted by (Questions: 89, Answers: 4)
Asked on September 27, 2016 2:24 pm
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Answers (1)
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Private answer

Check and see if on the same machine you are installing Autopass on if you have Unified Functional Testing (UFT) installed/configured with Java Add-in.

If so, please be aware that Autopass (64bit) has a known conflict with the UFT Java Add-in.

This is mentioned in the Autopass readme -

* The AutoPass License Server is supported 64- bit Windows operating systems. It is recommended
to install the 64 bit-installer on a 64-bit operating system.
* Only one instance of the AutoPass License Server can be installed on a machine.
* You cannot run the 64-bit AutoPass License Server on the same machine with Unified Functional
Testing (UFT) with the Java add-in installed.

**Recommended options:**

* Install Autopass software on separate machine than UFT machine

* Uninstall UFT Java add-in, including Windows environment variables:

**JAVA_TOOL_OPTIONS**

**_JAVA_OPTIONS**

**IBM_JAVA_OPTIONS**

* Install the 32bits version of Autopass software, instead of 64bit version.

*Note: To install the 32bit version, launch the installation directly from LicenseServerWindowsx86setup.exe folder.*

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Posted by (Questions: 2, Answers: 477)
Answered on September 27, 2016 2:29 pm
EyeOnTesting