Upgrading Autopass to 9.2.1 and getting ”An error occured while trying to manage the selected instance.” message

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  • Upgrading Autopass to 9.2.1 and getting ''An error occured while trying to manage the selected instance.'' message
Question ID: 107114
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I’m trying to update my Autopass license server to 9.2.1 from a previous version. When the installer launches, I get the following error message:

"Error while checking for instance

An error occured while trying to manage the selected instance."

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Posted by (Questions: 227, Answers: 22)
Asked on September 27, 2016 2:11 pm
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Answers (1)
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Private answer

It look liek there is a problem with your existing AutoPass database

Try this:

1. Stop AutoPass License Server service

2. Rename C:ProgramDataHPHP AutoPass License ServerAutoPassLicenseServerdata

3. Install AutoPass 9.2.1.

*Note: This update generates new records on history usage, so old records would not be used, and may present problems.*

***(Optional)*** Stop service again

***(Optional, yet not recommended)*** Restore back data folder mentioned on step 2

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Posted by (Questions: 2, Answers: 477)
Answered on September 27, 2016 2:16 pm
EyeOnTesting