Run the uninstaller utility first:

1. Download and unzip the appropriate client uninstaller utility from the HP Support Site at this location: http://support.openview.hp.com/selfsolve/document/KM176290, or call the Orasi Customer Support line if you have support agreement through Orasi
2. Have the user close ALL browser sessions on their pc.
3. Check the task manager and end any orphaned ''iexplore.exe'' processes.
4. Run the QC client uninstaller downloaded above in step 1.
5. Log into the project and see if the problem is resolved.

Try This Next if Above Does not Resolve the Issue:
Clear the Client Cache Folder

1. Close all browsers on the PC.
2. Also, Check in Task Manager for any orphaned iexplore.exe processes. End any you find.
3. Now open a file explorer and in the address bar type in: %temp% (hit enter)
4. This will take you to a directory like: C:Documents and Settingsyour_user_nameLocal SettingsTemp
5. Delete the TD_80 directory there.

Uninstall the QC Client Side (Perform one of these to uninstall)

If the C:Program FilesCommon FilesMercury Interactive DOES NOT exist

1. Navigate to the Control Panel
2. Add or Remove Programs
3. Uninstall - Quality Center Client Side and Reboot the PC
4. Upon successful removal of the Quality Center Client Side
5. Launch Quality Center, you will see all the activeX controls being loaded.

Otherwise If the C:Program FilesCommon FilesMercury Interactive EXISTS then

1. Close ALL internet explorer browser sessions.
2. Navigate to C:Program FilesCommon Files
3. Delete the ''Mercury Interactive'' directory. If an error occurs, launch Task Manager and kill all iexplorer.exe processes and try again.
4. Upon successful deletion of the ''Mercury Interactive'' directory, Launch Quality Center, you will see all the activeX controls being loaded.

To uninstall HP Quality Center ALM 11 on Windows 7:

OS : Windows 7
Quality Center Version : ALM 11

1. Close ALL internet explorer browser sessions.
2. Navigate to C:/Users/NtUserName/AppData/Local/HP/ALM-Client
3. Delete the folder with the name : ''ALM 11 instance name'' directory. If an error occurs, launch Task Manager and kill all iexplorer.exe processes and try again.
4. Upon successful deletion of the directory, Launch Quality Center, you will see all the activeX controls being loaded.