Information/Specifications on iTunes and why it’s needed for iOS devices in Mobile Center

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  • Information/Specifications on iTunes and why it's needed for iOS devices in Mobile Center
Question ID: 108563
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Please point me to the documentation/justification for requesting iTunes installation for our Mobile Center instance.
We installed and set up Mobile Center some time ago and everything was set up and working great; however, after that iTunes was removed from our MC workstation.
I had to open a work order to our desktop team to reinstall it and they want reasons to get it whitelisted.
I have to submit some documentation. Please help me find what’s needed for iTunes. Or is there a way to work with the iOS devices in Mobile Center without iTunes?

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Posted by (Questions: 199, Answers: 1)
Asked on July 31, 2018 4:50 am
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GoDawgs,

Here is a link to the documentation in Mobile Center that points out the need for iTunes:
https://admhelp.microfocus.com/mobilecenter/en/2.60/Content/IOS_device_setup.htm

If the Agent does not install on the iOS device and it is connected properly to the USB Port then problem may be:

iTunes is not installed, or you are not using the most up-to-date version of iTunes on the Connector computer.
In this case, you should download the latest version of iTunes.

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Posted by (Questions: 1, Answers: 213)
Answered on July 31, 2018 4:53 am