When attempting a Sprinter recording during a test, I get an error. It states the following: Cannot enable screen move recording for this run. The run will continue but you will be unable to attach a screen recording to the run to a Smart Defect - Unspecified Error. We do have the feature enabled un...

We have setup an ALM 12.20 test env server to well test on before we upgrade our production box. In looking around in customization, under defect system fields, I see a Detected on Environment field. I did not see it in the guide so curious as to what it is for.

Just as the questions, says, how to enable webgate logs for alm client.

Getting a failure to login to ALM server for all users today. Looking at the logs I see the error is CtdException: Invalid context key in regards to our LDAP server. I can ping the LDAP server so unsure of the issue.

Noticed with Sprinter after connecting to ALM and loading some test and details, that hidden fields from ALM are visible. ALM client blocks these fields per client. Why does Sprinter show them?

Does BPT Enterprise Extension still an applicable item to download for newer version of ALM since QC10?

When attempting to start a run in Sprinter 12.20, users are getting an error pop that states that "a run session cannot be started. Make sure that the required field (Exec Date) is complete" This occurs for any user and so far all project tested in. We tried a new install of Sprinter, new AL...

We are having an issue with Defects. Users are unable to add or update the required fields in ALM. I have double-checked the workflow code and not seeing any issues,