Trouble installing Performance Center 12.53

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  • Trouble installing Performance Center 12.53
Question ID: 107881
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The Windows install for Performance Center 12.53 appears to be missing data. I was building a PC server when an error occurred installing the software and indicated "Error reading from file: Y:\\HP Software\\Performance Center 12.53\\HP_PC_12.53_Windows_Install \\HPPC_12.53_Windows_Install_Eng\\ Setup\\Install\\Server\\HP\\Performance Center Server\\dat\\FFProfile\\ extensions\\TruClient@hp.com\\ui \\DescriptorsEditior\\css\\Bootstrap\\fonts\\glyphicons-halfings-regular.eot". I went back to the unpacked directory to see if the file was present. The error indicates a directory structure under DAT where this file should be. Not only is the file not there, there is not a directory structure under DAT at all. Wanted to see if anyone has seen this issue?

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Posted by (Questions: 156, Answers: 15)
Asked on October 3, 2017 1:22 pm
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The reason this error is occurring is that the file path is too long (Path is 265 characters). In order to resolve this issue, please do the following:

* Down load the zip file to the local machine (Do not install across the network)
* Rename: HP_PC_12.53_Windows_Install.zip to something shorter. For example:
HPPC1253WI.zip
* Unzip the zip file to a location; such as, c:PC1253W
* Then run the setup.exe to install

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Posted by (Questions: 17, Answers: 263)
Answered on October 3, 2017 1:23 pm