Unable to attach word document in Defects module
Question ID: 108091

User tries to add a Word Document to a defect and the following errors appear:

![alt text][1]

[1]: /storage/temp/758-eot-for-unable-to-attach-word-documment.png

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Posted by (Questions: 204, Answers: 2)
Asked on January 25, 2018 8:08 pm
Answers (1)
Private answer

Go Dawgs,
noticed your screenshot showed the error as ''Illegal characters in path'' and here is how you fix that problem:

1. Try renaming the attached file to something simple.

2. Please check the cros_ref table of the project via site admin or database backend.

If you know what the attachment name is please run the following query:

SELECT * FROM CROS_REF where CR_REF_ID = and cr_reference like '%Attachment_name%'

Check if CR_REFERENCE has a illegal character such as Hyphen, Single quote, apostrophe.

Remove those characters and you will be able to attach the word document.

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Posted by (Questions: 1, Answers: 216)
Answered on January 25, 2018 8:17 pm

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