Unable to create an attachment in our new cloud server environment.
Question ID: 106200
0
0

Hi,

When trying to create attachments on our cloud server, I get the following error message:
Messages:
Failed to create attachment(s); Failed to create attachment ; Failed to add new attachment record to project ‘com.hp.alm.platform.connection.authentication.ThreadSafeCachedSessionContext@234928cc’; Failed to add audit log;entity ‘BUG’; entity id=56; user ‘admin’; session=14453577; action ‘UPDATE’; [Mercury][Oracle JDBC Driver][Oracle]ORA-01400: cannot insert NULL into ("DEFAULT_QC_TRIAL_PROJECT_DB"."AUDIT_LOG"."AU_ACTION_ID") Failed SQL: /* ~~QC */ INSERT INTO AUDIT_LOG(AU_FATHER_ID,AU_USER,AU_SESSION_ID,AU_TIME,AU_ACTION,AU_ENTITY_TYPE,AU_ENTITY_ID,AU_DESCRIPTION) VALUES(/*P*/-1,/*P*/’admin’,/*P*/14453577,(SYSDATE),/*P*/’UPDATE’,/*P*/’BUG’,/*P*/’56’,/*P*/’Attachment added: BUG_56_CPE2.xlsx’);

After some research, I found where lack of memory would cause this error, to display. That isn’t the case here. We have lots of available memory available. Any suggestions would be greatly appreciated.

Thanks!

Marked as spam
Posted by (Questions: 239, Answers: 31)
Asked on July 22, 2015 4:37 pm
61 views
Answers (1)
0
Private answer

Hi,

Try running a Verify and Repair on the affected project. Before you run the Repair, be sure to back-up, or save a copy of the affected project. After you have run the Repair, go back into the project and try to attach a file. I hope this helps!

Marked as spam
Posted by (Questions: 2, Answers: 300)
Answered on July 22, 2015 4:40 pm
EyeOnTesting

Welcome back to "EyeOnTesting" brought to you by Orasi Software, Inc.

X
Scroll to Top