Unable to create an attachment in our new cloud server environment.

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  • Unable to create an attachment in our new cloud server environment.
Question ID: 106200
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Hi,

When trying to create attachments on our cloud server, I get the following error message:
Messages:
Failed to create attachment(s); Failed to create attachment ; Failed to add new attachment record to project ‘com.hp.alm.platform.connection.authentication.ThreadSafeCachedSessionContext@234928cc’; Failed to add audit log;entity ‘BUG’; entity id=56; user ‘admin’; session=14453577; action ‘UPDATE’; [Mercury][Oracle JDBC Driver][Oracle]ORA-01400: cannot insert NULL into ("DEFAULT_QC_TRIAL_PROJECT_DB"."AUDIT_LOG"."AU_ACTION_ID") Failed SQL: /* ~~QC */ INSERT INTO AUDIT_LOG(AU_FATHER_ID,AU_USER,AU_SESSION_ID,AU_TIME,AU_ACTION,AU_ENTITY_TYPE,AU_ENTITY_ID,AU_DESCRIPTION) VALUES(/*P*/-1,/*P*/’admin’,/*P*/14453577,(SYSDATE),/*P*/’UPDATE’,/*P*/’BUG’,/*P*/’56’,/*P*/’Attachment added: BUG_56_CPE2.xlsx’);

After some research, I found where lack of memory would cause this error, to display. That isn’t the case here. We have lots of available memory available. Any suggestions would be greatly appreciated.

Thanks!

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Posted by (Questions: 217, Answers: 21)
Asked on July 22, 2015 4:37 pm
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Answers (1)
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Private answer

Hi,

Try running a Verify and Repair on the affected project. Before you run the Repair, be sure to back-up, or save a copy of the affected project. After you have run the Repair, go back into the project and try to attach a file. I hope this helps!

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Posted by (Questions: 2, Answers: 278)
Answered on July 22, 2015 4:40 pm