Unable to install UFT sp1 for ALM

Question ID: 104935
1
0

I am getting the following error.
[Window Title]
Windows Installer

[Main Instruction]
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

[OK]

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Posted by (Questions: 22, Answers: 6)
Asked on April 1, 2013 7:59 pm
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Answers (1)
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Private answer

Try installing the UFT add in for ALM from the install media first then reboot. After the machine has reboot then applying SP1.

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Posted by (Questions: 2, Answers: 98)
Answered on April 1, 2013 8:00 pm