Hello,   WE are having the following issue for several users. "Unable to connect to ALM server" error appears while connecting to the server from excel add-in when attempting to import test cases.We have tried uninstalling and installing the add-in and registering the client and the connectivity add...

I have a user who is trying to get the excel add-in installed. We uninstalled all older versions then installed the x86 .exe for his 32 bit excel. It all installed correctly but when the user tries to connect it says immediately says it cannot connect to the ALM server.

Hello,   We recently upgraded our version of ALM and now since then the Excel add-in is not working anymore.  We use Excel quite extensively and it was working fine before, but now it is not working.  We have installed and registered the latest version of the client for our ALM version and installed...

Hello,   I have recently gotten a new laptop and the system is unable to connect to ALM with Excel.  I was able to connect easily in the past with the old system but the new system is not connecting.  There is nothing that has changed in the system environment according to the IT group but I am no l...

We have downloaded and are trying to use Excel Add-in 15. The tool seems to load into Excel properly, but when entering credentials, does not connect.

Hello, I have installed the add-in for ALM for my Excel 365 and I don't see it anywhere, nor can I access ALM with Excel. What should I do to correct this issue? Thanks, HomerJ

every user that has access to excel import addin is reporting they can no import spreadsheets. Doesn't matter if they are requirements or tests etc. Excel gets hung up on the mapping screen. Hitting ok, cancel or any other button does nothing. The only way to close excel at this point is thru task m...

I am getting errors that the step description is to long for an excel test script that I am trying to upload into HP ALM. Is there a way to increase the size limit from 255 to a greater value? Thank you

Hello, We would like to package the add-ins and push them out to the needed clients but we are finding that when we do this the end users still must accept the install and complete it upon opening those applications after the package is pushed to their systems. Is there a way to silent install these...