Hi,    I am the Admininstrator for our ALM product. Currently the application supports only IE that I am aware of . Please let us know the version that supports the Chrome and Edge browsers. When trying to use Chrome or Edge, we receive the following message: "You are using an unsupported browser. A...

Hello,   We are trying to install ALM 15.5 on Windows Server 2019 and we are getting the error:  "Flexeraax2$aaa: Windows DLL failed to load" during the launching of the installer.  We have verified the Environment and the JAVA are all supported versions but we can't get past this issue.  Have we do...

We are upgrading to ALM 15.0 and would like to know if it supports any other browsers other than Internet Explorer (IE).

When trying to login to HP ALM all users receive the following error(image attached).This is causing a total loss of service. Error says:  "Failed to Login. Please contact system administrator for help.  Description:  Authentication failed.  Verify your user name and password." Site admin is also gi...

Hello. I was in the middle of running tests for a project we have in ALM, when all of a sudden, I received the error message "Failed to Post Test." I waited a few minutes before trying to proceed, but the system wouldn't let me do anything. I finally had to close the test runner and log ...

Hi,   Where in the ALM DB tables does it store the folder path relationship for a test case? If I was to want to export the test cases with the relative path hierarchy to an Excel report how would I go about doing so if there is an easy method? Thanks, HomerJ

Hello. Our previous support person has left the company, and our users are receiving the error “503 – Problem accessing /qcbin/. Reason: Service Unavailable”. We have tried restarting the ALM service, but that did not resolve the issue. I checked the wrapper logs, and I found the message “Failed to ...