Document Generator has stopped working

  • Questions
  • Document Generator has stopped working
Question ID: 108737
0
0

Hello, for many years we have used and rely on the Document Generator function. Today, while trying to use this, I receive this error: "Document Generator Error — Close/Details." Details reveals: "Error: Exception has been thrown by the target of an invocation. Line: mscorlib."

I have tried this from multiple machines, and as different ALM users to the same result. I have made no patches or upgrades to the ALM server. Can you possibly help us? We use this tool to provide important information to our customers.

Marked as spam
Posted by (Questions: 103, Answers: 7)
Asked on November 1, 2018 1:20 am
25 views
Answers (1)
0
Private answer

I see that you have not made any changes to ALM but have you upgraded the MS Office version that you are using? When I have seen this error before it had to do with the macro security settings in MS Office

Macro settings can find under MS Word > Options > Trust Center > Trust center settings
Select the macro settings from the left hand navigation menu and ensure that Word is set to ''Trust access to the VBA project object model'' and ''Enable all macros''. If these settings are grayed out then chances are your Word settings are modified by a domain policy and you will need to request the changes.

Also make sure that you are using a 32 Bit version of MS Office if you have updated.

Marked as spam
Posted by (Questions: 0, Answers: 297)
Answered on November 1, 2018 1:24 am
My machine has 64-bit currently, I'm peeling off to put on the 32-bit version
( at November 1, 2018 1:25 am)