Excel gets hung up on the mapping screen
Question ID: 109013

every user that has access to excel import addin is reporting they can no import spreadsheets. Doesn’t matter if they are requirements or tests etc. Excel gets hung up on the mapping screen. Hitting ok, cancel or any other button does nothing. The only way to close excel at this point is thru task manager. No error message is given. Please advise.


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Posted by (Questions: 113, Answers: 8)
Asked on May 1, 2019 1:50 am
Answers (1)
Private answer

The main reason for this issue could be lack of permissions over the MS Office folders in Program Files.
In this situation HP ALM Excel Add-In cannot create the temporary or user maps.
The user should have full access on file system folder :
''C:Program FilesMicrosoft OfficeOffice(...X-version)XLSTART''.

I did find that (in my lab) that the XLSTART folder was located at the following path using Windows 10 and Office 365 (32-bit)
''c:Program Files (x86)Microsoft OfficerootOffice 16''

Could you look to see if you have either of these folders and what the permissions are on them? Make sure that the users have full access.

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Posted by (Questions: 0, Answers: 309)
Answered on May 1, 2019 1:51 am
That fixed it! Thanks so much!
( at May 1, 2019 1:52 am)

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