Sprinter is installed, but I am receiving a message that it is not installed on my machine
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Hello. I have a user that is receiving an error message indicating that Sprinter is not installed on their machine. I have verified that it is installed on their machine, and it can also connect to ALM. I am currently using ALM v12.21 Patch 2 with Sprinter v14.03. Can you assist me with this issue? Thanks!
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According to the Product Availability Matrix for Sprinter v14.03, you will either need to be using ALM v12.21 Patch 6 or above to support this version of Sprinter, or downgrade to a version of Sprinter that supports ALM v12.21 Patch 2. I have listed the Sprinter versions below that support the different versions of ALM v12.21. I hope this helps. - Sprinter 14.03 - ALM 12.21 Patch 6 Marked as spam
 Posted by jameslcoleman (Questions: 2, Answers: 300) Answered on July 31, 2018 3:24 pm
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