Truncated text in ALM client for win10 on vmware, can’t apply resolution as vmware tools alters the settings back

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  • Truncated text in ALM client for win10 on vmware, can't apply resolution as vmware tools alters the settings back
Question ID: 107679
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We use windows 10 vms with vmware. Not all, but a large number of the win10 vms will show the ALM client with truncated text. You only see first letter or letters, stuff is cut off all over.

I saw another post where it was recommended to fix this that you disable the custom scaling level and have it set to 100% and no higher.

Well when I make that change, I get prompted to log out/log back in to enforce the change. I do so, and after a few seconds I get a vmware tools pop up that says it had to adjust the resolution please click ok to logoff and then log back in. If I hit OK, when I log back in, the custom scaling is set back to what it was (number well above 100%) and thus the ALM view is off again.

Now if I hit cancel, vmware tools won’t do the change and ALM looks fine. But if you reboot the scaling is back. So this is not really a fix at all. I need a permanent way to disable the scaling and stop vmware tools from adjusting back.

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Posted by (Questions: 104, Answers: 0)
Asked on June 13, 2017 3:05 pm
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Answers (1)
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Private answer

Hello,

You can fix this by disabling ''display scaling'' setting under the Virtual Machine Settings of each vm.

To fix:

1. Boot a vm where you have the issue and login.
2. Once completely up, via VMware toolbar menu, select VM and then Settings.
3. This should open the Virtual Machine Settings pop up.
4. Make sure under Hardware tab (should default to this) and look for Display towards bottom.
5. Click on Display to see settings.
6. Look to bottom right to see Display Scaling and under it a check box with text saying ''Automatically adjust user interface size in the virtual machine''
7. Remove the check from the check box. Hit OK to accept the change.
8. Log off as the you will prompted to do so to have the change enforced.

That then should correct the issue, and a reboot would not re-engage the setting again. Once you have that off, you can check for Windows 10 display settings that the custom scaling is set to 100%. And that 100% will not change again from a VMware tools stand point.

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Posted by (Questions: 1, Answers: 116)
Answered on June 13, 2017 3:18 pm
Wow, that setting was totally to blame. Removed it like you said, logged back in and then changed the win10 setting to remove the custom scaling. I logged off, rebooted, tried to trip it all up but no more vmware prompt. Excellent solution.
( at June 13, 2017 3:31 pm)