Hello, We've noticed that the ALM QC  LDAP isn't validating new passwords as users still use their (old) password to successfully login, Take note that there is a high probability that the issue may lie with with the LDAP connection itself. Is this expected? Where can we start to look to figure this...

Hello, We have an issue where the SSL only access has been installed on our system and the results is that now everyone can access with the browser and explorer without issue but those needing to utilize the Excel add-in are not able to authenticate. We are receiving an error that states that the &#...

Hello All, We seem to be having an issue where the LDAP times out during periods of inactivity. What we are discovering is that we are using a VIP LDAP load balancer and over night or the weekend where the ALM services aren't being used the LDAP seems to time out. Restarting the server fixes the iss...

Hello, We are wanting to create a user profile/service account without having it authenticate through our current Domain Authentication process for our Service Desk to be able to access ALM. Is this even possible & how would we accomplish this if possible? Thanks, Homer

Hello, We're getting LDAP errors in or system recently and are wondering if it is due to a configuration or if it is due to an error on the LDAP system. We recently added a domain to our LDAP system and when we added it due to the limitations of availability because of EU standards we have had to li...

Hello, We are having an LDP Authentication issue upon login. The main siteadmin for our HP ALM instance recently left and the IT department removed the account from our corporate network system. Since then we have had issue logging into the system. The credentials used were theirs to go into the sys...

Hello, Is there a way to have the site admin as non-LDAPuser while keeping all other users as LDAP? It seems odd because I can select LDAP for individual users but I can't select it for the original site admin user? Thanks, HomerJ