Hello. Our previous support person has left the company, and our users are receiving the error “503 – Problem accessing /qcbin/. Reason: Service Unavailable”. We have tried restarting the ALM service, but that did not resolve the issue. I checked the wrapper logs, and I found the message “Failed to ...

Hello. I have a user that is experiencing the following message when trying to login to ALM. We have run the ALM Client Cleanup Utility on the machine, but the issue still occurs. I appreciate any information that you can provide.  Initialization has failed. Contact your system administrator. For de...

Hello. I have been executing BPT tests from UFT, and the test results were saving back to ALM as expected. Recently, I found where its taking a day or more for the run results to show up in ALM. I have checked with some of the other testers, and it appears that I am the only user affected by this is...

Does the ALM Lab Service Auto Login feature support Windows Server 2019?

Hello. We have a 'Subject' field in ALM that is displaying values in the lookup list that are only suppose to display for the 'Environment' field. I have check the customization, and it has the correct list selected for the 'Subject' field, so I am not sure what is going on. Have you experienced thi...

Hello. In Site Administration on the DB Servers tab, there is a field called "DB Administrator Password." Currently, this field is limited to 20 characters. My company is wanting us to increase this password from 20 characters, to 30 characters. Is there a way to increase the length of this field? I...

Hello. I have user that is experiencing an issue in ALM, where IE freezes when they try to create a new defect. When they click the ‘New Defect’ button, the ‘New Defect’ window doesn’t open, and the IE browser freezes. We have ran the ALM Client Cleanup Utility on the affected machine, but the same ...

Hello. I am trying to run UFT tests from ALM while the UFT host machine is disconnected. With the UFT session open on the other machine, the test runs without any issues. If I log out of the machine and disconnect, the test will not run. Can you advise on any setting that I may be missing? I appreci...

Please review the ALM 15.50 Installation and Upgrade documentation.. here: ALM Installation GuideGo to page: 135 of 190.At that point there is almost no help with what you CAN or CANNOT do with the "features" I am interested in using:1) Customizing the ALM Login Window (would like to use it to put a...