I need a little suggestion on how to filter conditions or a different way to do do what I want in ALM 11. I have Automail with Selected Defect Fields Assigned To and Detected in Cycle. - With only Assigned To at first I had the To at the bottom of the screen set to User "Assigned To" as sele...

After installing Patch 17, our defect automail is not being sent, we receive alerts automail and regular mail from QC but the defect automail is not sent..... we also see the following error in the SA logs which seems to be related: Messages: Failed to transform entity BUG #65 into XML document

We are trying to add a condition (filter) to Automail for a given user. we want it to send emails to this user when the indicated fields change (i.e. status changes) AND only if Target Release is not null (Not = "") but it seems this is not working. Do I have to set this filter value to say ...

In ALM sometimes certain defects are not being emailed, the automail sends fine for most defects, but when we check the logs we see the following error or a similar error for the defects that do not get emailed. Failed to add fields of bug #85764 to .xml Suspected field to cause the problem: [HAS_LI...

I turned off the auto-email on a project yesterday, made some updates to a few Defects that I didn't want to be mailed out, then checked the Auto-email again on the project. Now, when changes are made to any defects, no emails are being sent out unless I click the Send E-mail Now button.

Is there a way to make the auto-emails go out instantly when creating a defect? It seems like they are on a timed cycle every 10 minutes or so.