Hello,   We have an issue with attachments.  We are attempting to attach files to a test run through the drag and drop method.  We open the test run and then select the attachments section from the left side and after the attachments page opens we then drag and drop the files desired from a windows ...

Hello,   I have a few users that one can't see the comment snd entities fully within the test module and another that can't see requirements entered by after entry. I made a test user account and gave the same access and permissions, but I can see the entities correctly and can't reproduce the issue...

Hello,  A client's laptop was recently upgraded from windows 7 to windows 10 and after that he is getting the following error upon logging into ALM and clicks on any defects:  " uceerr_renderthreadfailure ( exception from hresult 0x88980406). We have attempted to uninstall the client then reinstall ...

Hello,   We had an issue with the starting the services in ALM.  We are using ALM 12.55 and this issue occurred.  We have a test instance of 12.60 and the same issue is occurring is this a known bug and issue in the latest versions?   thanks, HomerJ

Hello,   We have recently received the following error:  "Server on 'XXX' has entered an unstable state, please contact your site administrator. status=MUTED, label=QC server is muted due to unrecoverable error, cause=null,"  We are unsure what happened as it was running fine.  We changed out DB ove...

We are having an issue when trying to use Microsoft Edge with ALM.  We have met the requirements for the ALM version and builds and are using a supported build and version of Microsoft Edge. We have a Quality Center .hta utility script that uses ActiveX and the QC API which our QA Admins use to add ...

Hello,   I have created a new user group for our Business Analysts and assigned Create/Update/Delete permissions.  However the users are unable to modify or delete the requirements. This is a new user group, previously these actions had been handled by the Admin. The new user group can open a new fo...

Hello All,   One of my team members is unable to login to our Performance Center (PC) instance.  I have recently imported this user in the exact same way as all of the other users have been.   All users are working correctly but this one user is unable to access the instance. Can you please let me k...

Hello,   We are having the following issue: When we are running the ALM Client Launcher throws the error: Unandled exception has occurred in your application after upgrading to ALM 15.5x.     Is there a fix for this issue? HomerJ