Hi,    I am the Admininstrator for our ALM product. Currently the application supports only IE that I am aware of . Please let us know the version that supports the Chrome and Edge browsers. When trying to use Chrome or Edge, we receive the following message: "You are using an unsupported browser. A...

Hello, We have numerous users reporting problems launching the ALM client when Office 365 is installed. They are not able to open due to this error: "Unable to cast COM object of type 'System_ComObject' to interface type Microsoft.Office.Uc.UCOfficeIntegration" We have searched and found a w...

Hello, We currently are using Virtual Desktops (VDI) and recently the IT department has added a new policy has required by our executive team. This new policy has removed non-essential users from having Local Admin rights on their individual vdi's . This change has negatively impacted those user...

Hi, We are trying to find a way to push the clients contents to the individual client's PCs. Is there a way to download the components and do such activity? Thanks in advance for all assistance, HomerJ

Hi, I am getting an error that says "Can't verify digital signature. Some certificates are not installed or are not updated.', Error code: -2146762486, Error: A certificate chain could not be built to a trusted root authority." We have installed the client using the same MSI on prior systems...

We have 1 user getting HTTP ERROR 403 after entering their login credentials and clicking AUTHENTICATE. So, the client is loaded and he can enter into the login/password fields, but as soon as he clicks Authenticate, he is thrown an error screen. Please see attached. I can login with his credentials...

When Emails are sent by ALM the URL is wrong Question:We have a custom URL "https://server.doman.com/qcbin". When update emails are sent to us the URL is incorrect in the email. Is there anyway to update the URL that gets sent in the email. See error below. It fails because of the port number. How d...