We are getting ready to move to ALM 12.21, the question is that some of our users have created customized report templates in customization and we were wondering if those customized templates will get moved automatically when we perform the upgrade or is there any type of manual intervention that wi...

When trying to connect the ALM sync client to the ALM sync server we receive the error: Unable to connect to the remote server Check your server's availability. What does this error mean?

For more detailed reporting on license activity and consumption, we want to use the DB direct for some information out of site admin schema. What I need to know is what the LS_license_type and/or LHS_license_type from the SESSION_LICENSE and SESSION_LICENSE_HISTORY values actual correspond to in ter...

Having issues uploading test cases via excel. At point of clicking on the Export to ALM button under add-ins, we get an error popup that says "***compile error in hidden module: chash set"***. Tried uninstalling and reinstalling add-in, and have the client redone as well with hp connectivity...

I have clicked a link in a browser which opens one more browser (second browser). After closing second browser, once again I clicked the same link which opened the second browser again. This time I am not able to synchronize with any of the objects in second browser.

When attempting a Sprinter recording during a test, I get an error. It states the following: Cannot enable screen move recording for this run. The run will continue but you will be unable to attach a screen recording to the run to a Smart Defect - Unspecified Error. We do have the feature enabled un...

We have setup an ALM 12.20 test env server to well test on before we upgrade our production box. In looking around in customization, under defect system fields, I see a Detected on Environment field. I did not see it in the guide so curious as to what it is for.

Just as the questions, says, how to enable webgate logs for alm client.

Getting a failure to login to ALM server for all users today. Looking at the logs I see the error is CtdException: Invalid context key in regards to our LDAP server. I can ping the LDAP server so unsure of the issue.