We are getting the following error when trying to log into a project "Failed to Connect Project" We checked the QC and SA logs and see the following... Failed to connect user _system_user_ to project **projectName** in domain **domainName** com.hp.alm.platform.exception.CTdException Messages...

Hello. We are currently experiencing truncated text within the Excel add-in login window. We have tried uninstalling and reinstalling the add-in, installing the ALM connectivity and registering the ALM Client, as well as adjusting the screen resolution and DPI on the affected machine. We are current...

Hello, We are experiencing an issue since our recent upgrade to ALM 12.55 from a previous versions. We were previously able to open a graph and change the name and save as a new graph, however since the upgrade we are no longer able to perform this functionality. Is this a known issue, are we doing ...

Hi, How do I find out the current license level I have installed in ALM. I have been reading about the differences in functionality granted by the difference license levels, but having recently taken over the administrative duties I have been trying to assess what we have and if something more of le...

Hello, I am receiving the above specified error (javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed:") within our ALM 12.60 instance after the upgrade from a prior ALM 11.52 instance. Is there a recommended fix for this issue or is this a kn...

Hello. We recently upgraded our ALM from v12.55 to v12.60, and Sprinter from v14.01 to v14.51, and the test steps are no longer capturing steps automatically when using the Step Capture feature. It isn't populating the test steps with the actions performed by the user.

Hello, We would like to package the add-ins and push them out to the needed clients but we are finding that when we do this the end users still must accept the install and complete it upon opening those applications after the package is pushed to their systems. Is there a way to silent install these...

We are unable to uninstall the AutoPass License Server software from Windows Server 2016. When trying to uninstall from either Control Panel or running C:\\Program Files\\autopass\\apls\\Change AutoPass License Server 10.7.0.exe from a command line, we receive the following errors: ![alt text][1] ![...

Hello, We are wanting to visit the possibility of creating an MSI to deploy the ALM client to our end users, however the links we found to it within the ALM main settings aren't working correctly. Where can we get the generator? Thanks, HomerJ