Hello, We have uses that have recently gotten new computers with Windows 10 preinstalled (we are using ALM 12.55 and it is supposedly certified for Windows 10). These users log into the client for ALM and are able to be within ALM for several minutes and then they are disconnected and bumped out to ...

Hello We are experiencing the following error in out ALM server log for only one project: CSequenceManager.getMultipleCurrentSequenceValues(309) Exception in getting sequence value java.sql.SQLException Messages: [Mercury][SQLServer JDBC Driver]A problem occurred when attempting to contact the serve...

Hello, We are receiving the following issue creating cross-project graphs, the Module Access in the linked projects is not validated. We are running ALM 12.55 patch 2 and having this issue. Is there a resolution for this? Thanks, HomerJ

Our ALM seemed to be sluggish the other day. We bounced ALM service on server and it seems corrected itself. We are trying to understand what caused slowness and our performance team was asking since ALM is Java process, an assumption is it could be related to lots of garbage collections occurring. ...

HI, We are having an issue after our upgrade where we are seeing connectivity errors and getting responses from the system such as "User is not associated with any projects, Please associate the user with a project and try again." even though the user is within several projects and we have v...

Hello, Is thee a document that exists that details the various deployment mode for ALM so we can better understand and determine which mode may meet our needs better? Thanks, HomerJ

Hello. We have a user who is receiving an error when accessing a certain project. The error that displays is "Retrieving the COM class factory for component with CLSID..... failed due to the following error: 80040154 Class not Registered." This is only occurring on a single machine, when the...

Hello. We're having some confusion on the automail feature in ALM. It's sending out automails from all projects with my name. I know why, but I don't know how to make it so that the system will send the email based on whoever makes the update? Can that name field be dynamic?

Hello. One of my users has a template test case with parameters, and when they try to create another test case that calls that template test case to setup the parameter values in that other test case, the values are not sticking. We have tried setting them in a variety of ways, during setup, by edit...