Hello,   We are currently utilizing customized workflow to populate fields we have determined as required (not necessarily marked as required in the system, but the workflow determines that upon defect creation).  We are investigating using the web runner for certain users but our concern is that cu...

Hello,  A client's laptop was recently upgraded from windows 7 to windows 10 and after that he is getting the following error upon logging into ALM and clicks on any defects:  " uceerr_renderthreadfailure ( exception from hresult 0x88980406). We have attempted to uninstall the client then reinstall ...

We want to import/migrate smaller projects to our new ALM 15 environment. Starting from 11.52 we are running repair and verify, then exporting the .qcp file. We then want to import into a staging instance with ALM 12.21, then exported out and imported into the ALM 15 instance. The sizes of these pro...

I would like to set up the team with the global search option in ALM. I cannot find how to turn on this option anywhere in ALM. Can you please send me step by step instructions? Could it be this is something we have to pay for (like our current license version does not allow this option)?

I'm trying to setup ALM and since it looks like it needs 2 database users td and td_admin.What is the difference between these two and how does security need to be setup?

Hello,   We had an issue with the starting the services in ALM.  We are using ALM 12.55 and this issue occurred.  We have a test instance of 12.60 and the same issue is occurring is this a known bug and issue in the latest versions?   thanks, HomerJ

Hello,   We have recently received the following error:  "Server on 'XXX' has entered an unstable state, please contact your site administrator. status=MUTED, label=QC server is muted due to unrecoverable error, cause=null,"  We are unsure what happened as it was running fine.  We changed out DB ove...

Hello,   We are wondering about the various browsers support within ALM.  Can Quality Center Enterprise 12.5 patch 1 run on any browsers other than mMicrosoft IE?  Will others be available in future version releases of ALM? Will Sprinter, Add-Ins, etc. also work in other browsers than IE as well? &n...

Hi,    I am the Admininstrator for our ALM product. Currently the application supports only IE that I am aware of . Please let us know the version that supports the Chrome and Edge browsers. When trying to use Chrome or Edge, we receive the following message: "You are using an unsupported browser. A...